Shipping policy

At Gym Equipment, we are committed to providing a reliable and convenient delivery experience for your fitness equipment and training essentials. Whether you are upgrading a home gym or building a professional training space, we offer flexible shipping options with clear delivery times and tracking support.

Order Processing

All orders are processed within 4–7 business days after payment has been successfully confirmed.

Processing time covers order verification, product preparation, quality inspection, and secure packaging before shipment. Gym equipment and accessories are carefully packaged to help protect products during transit.

Please note that processing time is separate from the shipping time.

Shipping Methods

Standard Shipping — DHL/FedEx

Delivery time: 7–14 business days
Shipping fee: $12.95
Carrier: DHL or FedEx
Tracking information is provided after your order has been shipped.

This option is recommended for customers who prefer a faster delivery timeframe and convenient shipment tracking.

Free Shipping — EMS

Delivery time: 12–24 business days
Shipping fee: Free on orders of $50 or more
Carrier: EMS
Tracking information is provided after shipment.

Orders below $50 may be subject to the applicable shipping charge for the available delivery option.

Shipping Destinations

We ship to customers worldwide, excluding Asia and remote areas.

Delivery availability may vary depending on the destination, local carrier service, and regional shipping restrictions. If a destination cannot be served, we will contact you regarding the available options.

Order Tracking

Once your order has been shipped, tracking information will be provided to you by email.

You can use the tracking number to monitor your shipment and check its delivery progress. Please allow some time for tracking information to become active after the package is handed to the carrier.

If you have questions about your shipment or cannot locate your tracking information, please contact our customer service team at support@gym-equipment.shop.

Delivery & Signature

Please make sure your shipping address and contact information are accurate when placing your order.

When your package arrives, we recommend checking the outer packaging before accepting delivery. If the package appears seriously damaged, please document the condition and contact the carrier and our customer service team as soon as possible.

For certain destinations or shipments, the carrier may require a signature upon delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any customs duties, taxes, or additional import-related fees are the responsibility of the buyer. These charges are not included in the product price or shipping fee unless explicitly stated.

Customs policies and charges vary by country, so we recommend checking with your local customs authority for additional information before placing an international order.

Shipping Delays

Estimated delivery times are provided as a guide and may be affected by customs clearance, weather, carrier delays, public holidays, or other circumstances beyond our control.

If your shipment is delayed, please use the tracking information provided or contact us for assistance.